Forbes contributors publish independent expert analyses and insights. A former tech executive covering AI, XR and The Metaverse for Forbes.

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

It's a staple feature in most households. But it turns out your television is probably in the wrong place. Many of us simply plonk our TV on the mantlepiece, or in a convenient corner of the living ...

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