Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...
Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...
As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...
Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...
New Voicea and Google Cloud's Contact Center AI integrations enable "super agents". New Webex Experience Management transforms the customer experience with contact centers. All this innovation is now ...
DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first ...
HERNDON, Va.--(BUSINESS WIRE)--ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan ...
Attackers could access and modify agent resources, telephone queues and other customer-service systems – and access personal information on companies’ customers. A critical security bug affecting ...
Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...
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